Refund policy

Return & Refund Policy

Last Updated: August 11, 2026

At Peppered, we take pride in delivering quality food products that are carefully prepared and packaged. Since our products are consumable food items, we follow a limited return and refund policy to ensure food safety and hygiene.

Returns

We generally do not accept returns or exchanges for opened or used food products.

A return may be considered in the following situations:

- The product received is damaged or tampered with.
- The wrong product was delivered.
- The package is defective or significantly damaged during transit.
- The product received is materially different from what was ordered.

Customers should contact us as soon as possible after delivery, preferably within 48 hours, with photographs/videos of the product, packaging, shipping label, and the issue.

Refunds

If your return/refund request is approved, the refund will be processed after verification of the issue.

Depending on the payment method and payment provider, the refund may take several business days to reflect in your account.

If the issue is determined to have resulted from incorrect or defective fulfillment by Peppered, an appropriate replacement or refund may be provided.

Non-Returnable Situations

Refunds or returns may not be accepted for:

- Change of mind after placing an order.
- Products that have been opened, used, or consumed.
- Improper storage after delivery.
- Damage caused after delivery by the customer.
- Requests made without sufficient evidence of damage or incorrect delivery.

Contact Us

For return or refund-related concerns, please contact:

Email: hello@peppered.co.in
Phone: +91 95757 00073

We will review every genuine complaint fairly and work towards an appropriate resolution.